By Erin Wawok



The right software has many incredible benefits for your eCommerce business, but how do you know if you are spending your money wisely? Investing in Saas solutions can alleviate many pain points of running your business, but only if you choose the right service provider. Choosing the wrong service provider is a waste of both money and time. 

Evaluating your service provider is tricky. Sometimes, it may seem like they are doing fine, but are you really getting the value you deserve?

In this post, we will outline the best ways to assess the value of your software service provider. Assess your service provider based on the qualities outlined below, so that you know if it is time to make the switch. 

Customer Service

The response time and problem resolution capabilities of your service provider are essential to your eCommerce business. To effectively use the service, you need a provider that is willing to help you out quickly and efficiently. 

The best vendors do not cost more for priority-level support. Your provider should respond promptly to your questions and concerns and dedicate the appropriate time and effort to help you. The last thing you want is to have great software that you cannot use effectively because you do not receive the proper support from your vendor. 


To grow your eCommerce business, you need software and a provider that can scale with you. As a developing eCommerce business, your needs will change rapidly. Some managed service providers are unable to keep up with your changing demands and growth. Only top managed service providers will be able to adjust your agreement to meet your need as you grow your eCommerce business. 

Proactive Approach

A high-quality service provider will implement measures to solve your Saas issues ahead of time and ensure your software operates smoothly. Avoid providers that work on a break/fit model and only address and issue once it happens. For example, a top provider will offer training, education, frequent updates, high levels of security, and around-the-clock support. 

A Valuable Product 

Your provider is only part of the equation. You also need eCommerce software that offers incredible value. Cost and value are different concepts. Choosing a Saas provider based on price alone will not give you the value you are looking for. Evaluate the overall quality of the software and the service to assess if you are getting the best overall value for your eCommerce business. Examine the true scope of features and services that are included to determine the value. 

They Show You the Value of Your Software

While you should be able to determine the value of your software and provider on your own, the provider should also help you understand the value they offer for your eCommerce business. The top providers will be able to clearly articulate the ways they are working to support your business. Additionally, your service provider should be able to answer any questions you may have about the software or services so that you can fully see the value they offer. 

Get The Most Value with Listing Mirror

Unfortunately, many managed service providers and eCommerce software companies will not provide the value you deserve for your eCommerce business. Paying for software and a service provider that does not offer incredible value is a waste of resources and time. If your current provider falls short in any of these categories, it may be time to upgrade to a more comprehensive solution. 

That’s where Listing Mirror comes in. We are the #1 multichannel eCommerce software provider that will simplify the process of growing your business through listing management, order fulfillment, inventory syncing, and warehouse management. We offer integrations with more marketplaces, partners, and features than others. You can also count on code updates daily to ensure your software can handle the growing demands of your eCommerce business. 

Meet your every business need with Listing Mirror and our dedicated team. Receive 100% U.S based support via chat, phone, or email as well as free training. With Listing Mirror, you can count on priority-level support and an onboarding specialist. For the best eCommerce software solution and provider, look no further than Listing Mirror. Learn more about how we can help your eCommerce business or start your risk-free trial by contacting us HERE.

Erin Wawok

Erin is the Co-Founder of Listing Mirror.