Dealing With Negative Buyer Feedback on Ebay

August 7 2018 IN ebay Dealing With Negative Buyer Feedback on Ebay

Dealing With Negative Buyer Feedback on Ebay

It’s not always easy to get what you want online. With so many things that can go wrong between shipping times, packaging problems, inaccurate descriptions, and unprocessed payments, customers have good reason to be skeptical about what they purchase on the Internet.

That being said, there are some bad buyers out there who like to leave negative reviews for no apparent reason other than to mess with your 100% rating. Other times, customers leave negative reviews that can easily be fixed by clearer communication between the two parties. All in all, there’s a good chance that you can clear up most of your negative feedback problems using a few of these tips.

Already selling well on Amazon and wanting to expand to eBay? Get in touch and we can help launch your new eBay account ...

Understand the Feedback

The ability for buyers to leave reviews on eBay is an incredibly essential tool to prevent customers from getting scammed online. The site needs this functionality in order to remain credible and secure for buyers. Most of the time, the feedback on your profile will be product or shipping-based. The most common problems that customers encounter are getting an item that doesn’t match the description and not receiving the product in time or in one piece.

In these cases, it is likely that the buyer will leave a negative review. However, this isn’t necessarily the end of the world for your seller rating. Most problems like these are unintentional and, as long as you genuinely care about providing good customer service, you can still make amends with the buyer to win back their trust.

Work With Your Customers

In the event of someone leaving a bad review, make sure to contact them as soon as possible in order to fully understand the issues that they had with you. It’s important to reach out with honesty and integrity, as failing to own up to your mistakes will only make the situation worse. Offering to reimburse certain costs or allowing a return items can help alleviate any frustration. Many times, customers are willing to forgive mishaps when they are handled professionally. This can be the key to changing a scathing review into one that praises your willingness to deal with issues.

The Worst Case Scenario

Unfortunately, not all buyers are so easygoing. As anyone who has ever worked in retail can attest, some people just cannot be completely satisfied or refuse to get over any bad experiences that they have with your business. This can become even more frustrating when you can’t speak to them in person or over the phone, making it nearly impossible to convince them to remove their negative feedback.

If you’ve already tried to ease the situation with polite messages, phone calls, and by offering reimbursement or discounts, you can always go directly to eBay in order to sort out your situation. Sellers are have every right to be defensive of their ratings because they affect their sales so directly. Buyers who choose to unfairly or unreasonably leave negative reviews often don’t realize or care that they are hurting someone’s livelihood.

This is why eBay has a dispute functionality, allowing you to report an issue like this to be reviewed by their team. Ebay will investigate common problems like unpaid items and feedback extortion, where customers threaten to blackmail sellers with bad reviews unless they receive discounted or free items. As long as you keep good records of your interactions and do your best to remain a credible seller, you should be able to minimize negative feedback and, in some cases, get it removed entirely.

Sell More. Work Less.

Listing Mirror is the hub for all of your online listing, ordering, and inventory needs. Check out our blog for more tips on selling on eBay.

Enable your business to do more, with less!
Become a Multi Channel Pro!

Latest Posts

5 Critical Things Every Amazon Seller Should Know

December 6, 2018

The Past, Present, and Future of Multi-Channel eCommerce

November 27, 2018

Why You Should Sell on Walmart Marketplace Now

November 19, 2018

Listing Mirror Wins 2018 Inventory Management Software Rising Star Award and Great User Experience from FinancesOnline Directory!

November 15, 2018

5 Things You Must Consider for a Multi-Channel Selling Strategy

November 14, 2018

Marketplace Updates: What's Happening in 2019?

November 13, 2018

Walmart Marketplace: What to Expect in 2019

November 9, 2018

Expanding Your Sales on Amazon and eBay Using FBA

November 8, 2018

Using Amazon FBA for eBay Fulfillment

November 7, 2018

Multi-Channel Inventory Management for Ecommerce

November 5, 2018
Sell More. Work Less.

Sign Up Now!

Even More Posts
Multi-channel Marketing Strategies for Ecommerce
November 2, 2018
Want to Sell More on the Walmart Marketplace?
November 1, 2018
The Essentials: The Simple Guide to Inventory Management for Ecommerce
October 31, 2018
Listing Products on eBay: the Do's and Don'ts.
October 30, 2018
Balancing Wholesale and Direct-to-Consumer Sales
October 29, 2018
The Benefits of Kitting and Bundling
October 26, 2018
How To Choose the Best Products for FBA
October 25, 2018
Top Trends of Marketplaces in 2018
October 24, 2018
How to Become a Seller on Walmart Marketplace
October 23, 2018
Why the Walmart Seller Channel is Underutilized (and How to Utilize It Effectively)
October 19, 2018
How Does the 'Amazon's Choice' Algorithm Work?
October 18, 2018
Benefits of Amazon Multi-Channel Fulfillment
October 17, 2018
How to Increase your eBay Seller Ratings Quickly
October 16, 2018
5 Reasons to Start Your Multi Channel eCommerce Project Today
October 15, 2018
How to Import Using Amazon to eBay Listing Software
October 12, 2018
Boost your Sales, with ease.

Sign Up for Demo!