increase customer satisfaction

ecommerce customer feedback positive reviews

How to Increase Positive Customer Feedback

Many different factors influence a customer’s decision to actually make a purchase from your eCommerce store, but reputation and recommendations are absolutely paramount. Positive online reviews are a core component of managing your online reputation. In fact, ZenDesk found that 88% of customers have been influenced by an online customer review when making a buying …

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eCommerce customer service tips

The Most Effective Customer Service Strategies to Retain and Gain Customers

Customers are the core of every business and the key to your eCommerce strategy. Positive customer testimonials on your website or social media have the potential to convert many more potential customers, while negative ones can damage your reputation. As business author Michael LeBoeuf says, “a satisfied customer is the best business strategy of all.” …

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Boost Sales and Customer Satisfaction with Multi Channel Ecommerce

Multi-channel eCommerce is a powerful way to reach many customers, and there are many extraordinary benefits to multi-channel selling.  If you are looking to implement a multi channel eCommerce strategy for your business, the best thing is to first understand what it is, why it is important, and what you will need to get started. …

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