ecommerce customer service

eCommerce customer retention

How to Grow Your eCommerce Business with Customer Retention

The retail business is all about getting customers, but we know that it’s far less expensive to get current customers to come back than it is to attract and convert new customers. In eCommerce especially, the cost for clicks and conversions is always rising.  Instead of pouring money into getting new one-time customers, it’s time …

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eCommerce customer service tips

The Most Effective Customer Service Strategies to Retain and Gain Customers

Customers are the core of every business and the key to your eCommerce strategy. Positive customer testimonials on your website or social media have the potential to convert many more potential customers, while negative ones can damage your reputation. As business author Michael LeBoeuf says, “a satisfied customer is the best business strategy of all.” …

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