The customer is always right. We’ve heard it time and time again, and this small phrase is the crux of any great customer-facing service. While the phrase does not literally mean the customer is ALWAYS right, it means that brands must focus on delivering an exceptional customer experience and great service. It’s about helping customers …
How to Embrace “The Customer is Always Right” in a Digital-Driven Age Read More »
Purchasing online can be scary for some customers, which is why many online shoppers turn to reviews. When shopping online, you cannot hold a product and physically examine it. All you have to go on is the photos, videos, descriptions, and reviews from other customers. When it comes to selling more and increasing your conversion …
If there was one thing, just one thing, that could help you perfect your eCommerce business to close more sales and earn more profits, wouldn’t you focus on it? Well, there is, it’s customer feedback. Think about it, do you know what your customers really think about your product or service, or are you just …
How to Leverage Customer Feedback to Improve Your eCommerce Business Read More »
The coronavirus pandemic has brought with it many changes and waves of uncertainty. Due to restrictions, regulations, and fear, many brands have suffered. Customers are pulling back and people struggle to remain active and in touch. For companies who are still able to operate during these times, engaging your customers is absolutely critical. Empathy Of …
Tips for Engaging and Comforting Your Customers During COVID-19 Read More »
Many different factors influence a customer’s decision to actually make a purchase from your eCommerce store, but reputation and recommendations are absolutely paramount. Positive online reviews are a core component of managing your online reputation. In fact, ZenDesk found that 88% of customers have been influenced by an online customer review when making a buying …
Customers are the core of every business and the key to your eCommerce strategy. Positive customer testimonials on your website or social media have the potential to convert many more potential customers, while negative ones can damage your reputation. As business author Michael LeBoeuf says, “a satisfied customer is the best business strategy of all.” …
The Most Effective Customer Service Strategies to Retain and Gain Customers Read More »
Multi-channel eCommerce is a powerful way to reach many customers, and there are many extraordinary benefits to multi-channel selling. If you are looking to implement a multi channel eCommerce strategy for your business, the best thing is to first understand what it is, why it is important, and what you will need to get started. …
Boost Sales and Customer Satisfaction with Multi Channel Ecommerce Read More »
The advent of eCommerce has changed the way we buy and sell. With smartphones in our back pockets and tablets in our bags, purchasing power is at our fingertips anywhere and anytime. Rather than the traditional trip to the store, people want the ease of comparing and buying products in one easy place: the internet. …
How Multi Channel Ecommerce Leads to Better Customer Satisfaction Read More »