customer retention

customer service eCommerce

How to Embrace “The Customer is Always Right” in a Digital-Driven Age

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The customer is always right.  We’ve heard it time and time again, and this small phrase is the crux of any great customer-facing service.  While the phrase does not literally mean the customer is ALWAYS right, it means that brands must focus on delivering an exceptional customer experience and great service. It’s about helping customers …

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eCommerce customer retention

How to Grow Your eCommerce Business with Customer Retention

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The retail business is all about getting customers, but we know that it’s far less expensive to get current customers to come back than it is to attract and convert new customers. In eCommerce especially, the cost for clicks and conversions is always rising.  Instead of pouring money into getting new one-time customers, it’s time …

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